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Privacy Policy

Date of latest update: October 15th, 2024

 

This policy applies to the following website: https://kimtravailleusesociale.com/.

 

Your privacy is of the utmost importance to Kim Delage Belanger, social worker (S.W.), responsible for this website.

 

The purpose of this privacy policy is to inform users of the site of the personal data collected and the following information, where applicable:

 

  • Personal data collected;

  • Use of collected data;

  • Who has access to the data collected;

  • Rights of site users;

  • The site's cookie policy.

 

Users agree that by using this site, they consent to the terms set forth in this Privacy Policy and to the collection, use and retention of the data listed in this policy.

 

Personal Data Collected

 

Collection of Personal Data

The following personal information is collected through the Contact section. The information is provided voluntarily by the user.

  • First Name; 

  • Last Name; 

  • Email;

  • Phone; 

  • Best moments to contact you; 

  • Message.

 

The information collected is used for contact purposes to validate your desire to begin psychosocial services with the social worker, for statistical purposes and to manage the website.

 

Statistics

The current website uses analysis tools (Google Analytics) on its platform. These tools enable the collection, analysis, measurement and presentation of data on visits made, with the aim of understanding and optimizing Internet use.

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Please note that the social worker retains this type of information to record, among other things:

  • Number of visitors; 

  • Most visited pages; 

  • Technology used by clients of her platforms;

  • Referring sites; 

  • Users' country of origin.
     

The data collected by Google Analytics is transmitted outside Canada to Google servers and may be processed in any country where Google operates servers. The data may be subject to the laws of that country. For further information on this analysis tool, please consult the Google Analytics Terms of Service.

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To refuse and prevent your data being used by Google Analytics on all websites, please consult the following instructions: https://tools.google.com/dlpage/gaoptout?hl=en

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Storage and Disclosure of Personal Data

The current website is hosted on the Wix.com platform. All Wix sites are hosted on multiple data servers and cloud providers to keep them running under any circumstance. Wix operates four data centers around the world that are connected to AWS and Google Cloud. In case of a regional outage or a provider issue, the remaining data centers can handle all of Wix’s traffic. Wix Points of Presence (PoPs) speed up data flow and keep a cached copy of your site for better performance. Google Cloud, AWS, and Fastly Content Delivery Networks (CDNs) cache your site to improve loading speed and keep your site available at all times.

 

Information security and the protection of users' data is of the highest priority at Wix. The Wix Security team uses an Information Security Program based on international best practices, and it’s constantly evolving to address emerging threats. We also implement data encryption using HTTPS, TLS 1.2 and above, and SSL.

 

Wix software engineers develop the platform with a security by design approach, which means they keep security and privacy top of mind throughout all design phases. Wix seeks to add as many default and out-of-the-box security boundaries to its systems as possible, in order to reduce the probability of vulnerabilities and to support secure development.


All Wix sites come with an SSL certificate. You can read more about SSL and HTTPS here. For more information on Wix security, click here. Please note that two-factor authentication is activated.

 

The personal information collected by the site is not transmitted to any third party and is only accessible and processed by the social worker.

 

Retention Period for Personal Data

The social worker does not retain user data beyond what is necessary to achieve the purposes for which it was collected.

 

Use of Cookies

Cookies are small text files that are downloaded and stored in the memory of the device you are using to view web pages. Cookies contain a unique identification number that identifies the browser each time there is a visitor to the site. They are used to store browsing information (data) so that the user can be recognized the next time they visit. Cookies tell us which pages have been visited and by how many people. Cookies help to personalize information according to individual interests (e.g. memorizing language preference, recording geographical location, personalizing an account, remembering items in a shopping cart, etc.). Cookies are used to facilitate and optimize your navigation on the site. 

 

The use of this type of file allows the site to:

  • Improve service and personalized welcome;

  • Create personalized consumer profiles;

  • Track requests;

  • Create applications as needed; 

  • Gather statistics.

 

The cookies used by this site do not collect personal data about you. Most browsers used to access the Internet accept cookies by default.

 

You do not need to accept cookies to browse the site. You can change your browser's privacy settings at any time to block cookies or delete those already stored. This will not prevent you from accessing the website but may affect its performance during your visit. A consent banner is provided so that users can accept or deactivate the use of cookies on the site. You can also usually find these settings in your browser's Options or Preferences menu. 

 

Accessing and Modifying Information

 

Users have the right to access, modify, correct or delete their personal information. To do so, the user may make a request directly to the social worker (also known as the Privacy Officer) at the following address: info@kimtravailleusesociale.com

 

When a user communicates by email, the return email address is used only to reply to the user concerned. This address will not be shared with third parties. 

 

Protection of Personal Data

 

How is your Data Protected?

The personal information collected is kept in a secure environment. The social worker is obliged to respect the confidentiality of your information. The social worker takes all necessary measures to protect personal information stored electronically or on paper. However, there is always a degree of risk involved in using the Internet to transmit personal information. Therefore, the social worker cannot guarantee that the security measures taken will be able to prevent an ill-intentioned third party from obtaining and taking possession of the information exchanged and stored.

 

Law 25, which came into force in September 2022, aims to provide a framework for the protection of personal information. The aim of Law 25 is to improve the control of personal information in order to continue protecting the privacy of citizens despite modern technological challenges. The social worker considers the protection of your information to be of paramount importance. Please be assured that the information you submit to obtain services will only be consulted by the social worker. Under no circumstances will your personal information be disclosed to others without your consent.

 

In the event of a breach of confidentiality, the social worker will take the necessary steps to inform the person concerned and, if necessary, the Commission d'accès à l'information. The social worker will implement her own Privacy Incident Management Plan.

 

You can also refer to the following diagram on how to handle a confidentiality incident involving personal information that the social worker would use if such an incident occurred: Diagram of how to handle a confidentiality incident involving personal information (Only available in French)

 

For more information on Law 25, please visit the following websites:

 

Privacy Officer

Kim Delage Belanger has been appointed Privacy Officer. She can be reached by email at info@kimtravailleusesociale.com.

 

Handling Privacy Complaints

If you wish to file a complaint concerning your personal information, you must contact the Privacy Officer. See contact details above.

 

Privacy Policy Update

 

The Privacy Policy can be viewed at any time on this page. The Social Worker reserves the right to modify this Privacy Policy at any time in order to maintain compliance with the law and to reflect any changes to the data collection process. We therefore recommend that you consult it frequently to ensure that you are informed of any updates. Amendments and clarifications will take effect as soon as they are published on the website. In the event of significant changes to this policy, the social worker will inform you of the update here.

 

Agreement

 

As a user of this site, you confirm that you have read this policy and the applicable terms and conditions.

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